FAQ

1. Do Flat World or its partners guarantee my success as an entrepreneur?

A: The success of any entrepreneur pretty much lies in their own hands thus Flat World or its partners will not be able to guarantee success in your business but we are committed in helping our merchants to benefit from the services offered by our Merchant Service Programme and we believe that if our merchants were to take their own initiative to participate actively in our Merchant Service Programme, they are already a step or more closer to their success.

2. Is this all that Flat World can offer?

A: We are currently in our Phase 1 of our business plan and we have many more Phases that will be introduced from time to time to enhance this exciting Merchant Service Programme which will empower our merchants.

3. Will the fees charged currently increase in the near future?

A: We have to admit that the fees cannot remain the same because of rising cost, inflation and newly added services. However, we are committed in charging a reasonable and fair price so that all entrepreneurs can afford to participate and succeed in our programme.

4. Can we organize any Merchant Service Programme activities with Flat World partners without the approval of Flat World?

A: Our partnership agreement has stated that our partners are not allowed to act individually or as a group to carry out any similar activities in the Merchant Service Programme with our merchants unless prior approval in writing has been authorized by Flat World.

5. Why are merchants not paid for introducing new merchants into the merchant service programme?

A: We have built this business platform with passion, vision, love, commitment and charity. We attest to our commitment and believe that this business platform will bring immense benefits to our merchants and merchants that they introduce into the programme. The business success and benefits gained through the merchant service programme by your friends whom you introduce will bring great joy to you knowing that you have helped your friends without expecting any reward.